Frequently Asked Questions
What is deregulation as it pertains to electricity?
The deregulated energy market was implemented to create a competitive market for the supply of electricity for both homeowners and businesses. Before deregulation anybody using electricity would only have one option for their electricity supply which was their local utility. Since the implementation of a deregulated energy market, there are now numerous suppliers that can bid on the supply of electricity. This created a very competitive environment for suppliers to offer homeowners and businesses the lowest supply cost possible. When a supply change occurs, there will be multiple companies vying for your business.
​How Does Changing Electricity Suppliers Benefit My Business?
Roughly 60% of a business's utility bill consists of the supply costs. Simply put it is ½ the total amount of kwh consumed at a certain cost per kwh. If a business is able to take the cost per kwh and reduce it by even as little as 5%, they would be able to cut your costs by as much as hundreds of dollars a month!!
Will there be any changes or interruption in my service?
When you make a supply change the transition is seamless. You will never have any sort of interruption in your service. The billing changes are controlled by you, the consumer. When you decide to make a supply change you have the option to receive either a separate bill for your usage only or you can choose to have the billing consolidated onto your
utility bill so you continue to only make one payment.
Are there any renewable energy programs?
Yes. With the ever-growing importance for businesses to go green, Pinnacle Energy has established relationships with suppliers who offer renewable energy programs.
Who do I call if my power goes out?
In the event of a power outage customers would still notify their local utility. The local utility will give you the exact same customer service whether or not you have changed your supply to a different company.
Who do I call for billing and usage questions?
For any questions or concerns regarding your billing usage or any other aspect of your electricity supply you can call
Pinnacle Energy at any time and somebody will be happy to assist you.
 Can I pay my bill online?
Yes. If you have a preference or have got into the habit of paying bills online Pinnacle Energy will provide online access thru your supplier to view and pay your bills online. We can also setup automatic payments to be made the same time every month at the discretion of the customer.
​How to I start to look into changing to a new supplier?
In order to look into pricing for a cheaper electricity supplier that best fits the structure of your business please contact
Pinnacle Energy at 508-517-0762 or email us at tom@pinnacleenergygroup.com.
Please have your most recent electric bill available to compare pricing and suppliers.